Securing Safety: Choosing the Right Security Company for Your Shelter

Shelters are unique environments that require a specialized approach to security.  Finding the right security company can make all the difference in ensuring the safety and well-being of residents and staff. Here's a guide to help you navigate the selection process:

1. Understand Your Shelter's Specific Needs:

• Vulnerability Assessment: Identify potential security risks specific to your shelter. This could include:

  • Resident-on-resident conflict:  Factors like mental health challenges, substance abuse, or past trauma can increase the risk of altercations.

  • External threats:  Location plays a role. Is the shelter in a high-crime area? Are there concerns about intruders or people with ill intent towards residents?

  • Staff safety:  Lone workers, especially during night shifts, may be vulnerable.

  • Property protection:  Safeguarding the shelter's assets and preventing vandalism.

    
    

2. Prioritize Experience and Expertise:

• Shelter-specific experience:  Look for companies with a proven track record in providing security for shelters or similar environments (e.g., hospitals, social service agencies).

• De-escalation training:  Security personnel should be skilled in de-escalation techniques and conflict resolution to handle potentially volatile situations with empathy and professionalism.

• Trauma-informed approach:  An understanding of trauma and its effects is essential when interacting with vulnerable populations.

• Crisis intervention training:  Guards should be equipped to handle mental health crises, substance abuse issues, and other emergencies.

  
  

3. Look Beyond the Basics:

• Strong communication skills:  Clear and effective communication is crucial for maintaining order, providing information, and de-escalating situations.

• Cultural sensitivity:  Shelters often serve diverse populations. Security personnel should be respectful of cultural differences and avoid any discriminatory practices.

• First Aid/CPR certification:  Invaluable in emergencies.

• Report writing skills:  Accurate and detailed incident reports are essential for documentation and liability purposes.

  
  

4. Key Questions to Ask Potential Security Companies:

• What experience do you have in providing security for shelters?

• What type of training do your guards receive?

• How do you screen and vet your security personnel?

• What is your approach to de-escalation and conflict resolution?

• Can you provide references from other shelters you have served?

• What are your emergency response protocols?

• What types of security technology do you utilize (e.g., CCTV, access control)?

• What are your rates and contract terms?

  
  

5. Don't Overlook the Human Element:

• Site visit:  Have the security company conduct a thorough site visit to assess your shelter's specific needs.

• Meet the guards:  Request to meet potential security personnel to gauge their professionalism, communication skills, and overall demeanor.

• Trust your instincts:  Choose a company that you feel confident will prioritize the safety and well-being of your residents and staff.

  
  

By carefully considering these factors, you can select a security company that will provide a safe and supportive environment for everyone within your shelter.